To reset your password yourself, you will need to be registered to use the Microsoft Online Password Reset tool.

Have you already registered for the Microsoft Online Password Reset tool?

No/I don't know
Please complete our Login issue form or contact the Service Desk on +44(0)1202 965515 or freephone 0808 196 2332.

Yes
Please use the the Microsoft Online Password Reset tool, login using your BU student account, e.g. s5000000@bournemouth.ac.uk) and follow the on-screen instructions.